Privacy Policy

Flawless Property Management (referred to as “we”, “our” or “us”) values the importance of safeguarding the privacy and rights of individuals in relation to their personal information. 

This document outlines our Privacy Policy and explains how we collect, handle, store, and protect your personal information. 

What is Personal Information? 

Under the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion that can be used to identify you, whether the information is true or not and whether it is recorded in material form or not. This may include your name, address, phone number, email address, date of birth, or professional details. If we can reasonably identify you from the information we collect, it is considered personal information. 

What Personal Information We Collect 

We may collect: 

· Name, postal or street address, email address, phone and fax numbers 

· Date of birth or age 

· Occupation, profession or job title 

· Any other information provided by you directly through our website, via email, phone, in person, or through surveys, feedback, or forms 

· Information provided indirectly through your use of our online platforms or via authorised representatives 

We may also collect non-identifiable information such as anonymous survey responses, statistical website usage data, and aggregated trends. 

How We Collect Your Personal Information 

We aim to collect personal information directly from you whenever possible, including: 

· When you access and use our website 

· By phone, email, letter, or in person 

· Through forms, applications, or agreements you complete 

· Through competitions, promotions, or requests for information 

· Through feedback, surveys, or complaints 

We may also obtain personal information from third parties, including: 

· Credit reporting agencies, government bodies, or law enforcement agencies 

· Your representatives such as solicitors, accountants, or financial advisers 

· Publicly available sources 

· Other organisations where you have given consent

Cookies & Website Tracking 

When you visit our website, we may use cookies (small data files with a unique ID) to recognise your device, monitor website usage patterns, and improve user experience. Cookies do not collect personal information. You can adjust your browser settings to refuse cookies if you prefer. 

We may also log IP addresses to analyse usage trends and manage website performance. 

If You Don’t Provide Personal Information 

If we are unable to collect your personal information, we may be unable to: 

Provide you with the services or products you request 

Offer information on services, promotions, or discounts 

Tailor our services or website experience to your needs 

Why We Collect, Use and Disclose Your Information 

We collect personal information so that we can: 

· Provide our services and respond to your requests 

· Maintain accurate records and keep your details up to date 

· Communicate with you regarding services, offers, and promotions (where permitted) 

· Improve our services, operations, and website performance 

· Process payments, applications, and agreements 

· Respond to feedback and complaints 

· Comply with our legal and regulatory obligations 

Who We May Share Your Information With 

We may share your personal information with: 

· Our employees, contractors, service providers, and professional advisers 

· IT and data hosting providers, mailing houses, couriers, and payment processors 

· Third parties with whom we have commercial arrangements, where necessary for service delivery 

· Other parties where required or authorised by law 

· Any party you have expressly authorised us to share your information with 

Direct Marketing 

We may send you marketing communications we believe may interest you, in accordance with relevant laws such as the Spam Act 2003 (Cth). You can opt out at any time by contacting us or using the unsubscribe option in our communications.

Accessing and Correcting Your Personal Information 

You can request access to the personal information we hold about you by contacting us. We may charge a reasonable fee for providing copies. If you believe the information we hold is inaccurate or incomplete, you can request corrections at no cost. There may be situations where we cannot provide access, such as where it would breach another person’s privacy or confidentiality. If we refuse access, we will provide written reasons. 

Complaints About Privacy Breaches 

If you believe your privacy has been breached, please contact us with details so we can investigate and respond in line with our complaints handling procedure. 

Overseas Disclosure 

Some of our service providers may be located outside Australia, and your information may be stored or processed overseas, including in cloud-based systems. We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with Australian privacy laws. 

Security 

While we take reasonable steps to protect your information, the internet is not completely secure. We cannot guarantee the security of information transmitted online, and any transmission is at your own risk. 

Links to Other Websites 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. 

Contact Us 

For questions about this Privacy Policy or the way we handle personal information, please contact us via the details provided on our website. 

Kahler Abbott, Managing Director - 0492 989 129 or admin@flawlesspm.com.au

Changes to This Policy 

We may update this Privacy Policy from time to time. This policy was last updated on 10 October 2025